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At Amara home living, we are dedicated to excellent customer service. However, we understand that there can be issues from time to time. We completely share your disappointment if you receive your new order and it’s damaged or it wasn’t exactly what you ordered.
If this happens, so that we can better understand and more quickly resolve your issue, we need the following information within 5 days from receipt/delivery of goods before we can raise a case file and provide you with a case file reference number. A resolution cannot be agreed without the case file reference number being generated.
- Product Code / Description of the item.
- Quantity damaged.
- Date and method of delivery.
- Was there any visible damage to the packaging upon delivery?
- Photos must be provided as evidence.
- Clear photos of any damages and a detailed description of the issue.
Once we have received this information by email to sales@amarahomeliving.co.uk we look forward to being able to investigate and respond as soon as possible, or aim is for a resolution to be in place within 10 working days.
Terms:
Where your products have been damaged in transit, we need to be informed on the day of delivery in order to raise a claim with the courier.
Goods and packaging must be checked for damages upon delivery and Amara home living will not accept any reports of damages out with the 5-day allocated period.