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Some items are delivered from in house and also some deliveries are done by independent couriers.
Most items that are in stock can take 7-10 days and some items must be ordered in. It may take 2-4weeks for delivery and custom items may take longer.
Any delivery company which we have hired is specialised in the shipment of furniture. The delivery company will deliver at the front door ground floor only.
If you live at the second or third floor, then you have to inform us first.
If you have purchased an item from our ranges and furniture collections, please note that delivery lead times do vary depending on the item availability from the manufacturer.
All of our furniture is delivered by a 2-3man team. Once your order is fully in stock our friendly team will give you a call to arrange a suitable date to deliver your furniture.
Any date for delivery of the goods is approximate only.
All custom orders will be strictly non-refundable unless agreed by us.
On the day of delivery our delivery team will phone you when they are en-route.
Please always inform us if you are going to be unavailable on the suggested delivery date, and we will look to arrange a suitable alternative.
We shall not be liable for any delay in delivering the Goods, however caused.
You must examine all Goods on arrival. Someone over the age over 18 will be required to sign for the delivery, you must examine the Goods before signing for it. If, for any reason, you are unable to check the goods do not sign.
If the goods are delivered in a damaged state, you must write ‘DAMAGED’ next to the signature. This will affect any claims related to these goods.
CLAIMS WILL NOT BE CONSIDERED UNLESS ‘DAMAGED’ IS CLEARLY WRITTEN ON THE DELIVERY NOTE. THERE ARE NO EXCEPTIONS.
Due to the weight and size of some of our products, Once the team arrives, it is the customers responsibility to move any pets or minors out of harms way during the installation for safety reasons. Please be aware it is the customers responsibility to check that any orders will fit through doorways, stairwells and staircases.
For all of our online accessories, we use a range of couriers to cater for different parcel sizes and charges vary accordingly.
Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.
At present we are unable to ship items to the following UK postcode ranges: any AB, FK, IV, PH (Scotland), BT (Northern Island), GY (Guernsey), JE (Jersey), TR21-25 (Scilly Isles), IM1-9 (Isle of man), PO (Isle of Whight), ZE (Shetlands), KW, HS, IV3-5, KA27, KA28, PA20-78, PH31-44. Our office hours are Monday to Saturday 10:30 till 18:00 We aim to respond to all emails within 48hours.